Trauma-Informed Church Consultation Services

A Church That Heals Begins With Leaders Who Understand Trauma

Churches are often the first place people turn in moments of crisis, grief, and spiritual pain — yet most ministry leaders have received little to no training in trauma-informed care.

Without this foundation, even the most well-intentioned communities can inadvertently cause harm to the very people they are called to serve.

Philoxenia Consulting partners with church leadership to bridge this gap — offering clinical expertise rooted in compassion, cultural sensitivity, and a deep understanding of both faith communities and the lasting effects of spiritual harm.

Philoxenia — from the Greek, meaning "love of the stranger" — is the heart behind this work. Every person who walks through your doors deserves to be truly welcomed, seen, and safe.

Trauma is not rare — it is woven into the lives of the people in your congregation.

Research consistently shows that adverse experiences, spiritual abuse, grief, relational harm, and systemic injustice affect the majority of people in any given community. When churches lack a trauma-informed lens, they risk:

  • Re-traumatizing individuals through well-meaning but harmful responses

  • Missing warning signs of abuse, crisis, or spiritual harm within the community

  • Applying shame-based frameworks that deepen wounds rather than facilitate healing

  • Creating environments where vulnerable people do not feel safe enough to seek help

  • Exposing the church to liability through inadequate protocols and untrained responders

Becoming trauma-informed is not about turning your church into a counseling center — it is about cultivating a culture where dignity, safety, and belonging are not merely aspirational values, but lived realities.

Why Trauma-Informed Care Matters for Your Church

Consulting Offerings

Each engagement is customized to the unique size, culture, and needs of your church. Services can be offered individually or as a comprehensive consulting package.

Trauma-Informed Training

Equipping your team with the knowledge and skills to respond with care

This training series gives church staff, elders, small group leaders, and volunteers a clear, accessible framework for understanding trauma and its effects — and practical tools for responding in ways that bring safety and healing rather than harm.

What's Included:

  • Half-day or full-day workshop formats tailored to your team's role and ministry context

  • Foundational education on trauma, the nervous system, and how trauma shows up in congregational life

  • Recognizing signs of abuse, crisis, and spiritual harm in individuals and communities

  • Trauma-sensitive communication: how language, tone, and environment affect safety

  • Boundaries, self-care, and vicarious trauma for ministry leaders

  • Faith-specific content addressing spiritual abuse, religious trauma, and compassionate theological responses

  • Q&A and case-based practice for real-world application

Organizational Trauma Audit

Honest, expert assessment of where your church currently stands

Before meaningful change can happen, leadership needs a clear picture of the current landscape. The Philoxenia Organizational Trauma Audit provides a thorough, compassionate evaluation of your church's existing culture, practices, and structures through a trauma-informed lens — identifying both strengths and areas of meaningful growth.

What's Included:

  • Confidential review of existing pastoral care, response, and support protocols

  • Structured interviews and/or anonymous surveys with staff and select congregation members

  • Assessment of physical and environmental safety factors within ministry spaces

  • Evaluation of communication practices, language, and messaging through a trauma-informed framework

  • Review of current policies related to abuse reporting, counseling referrals, and crisis response

  • Identification of gaps, liabilities, and unintentional harm points within current systems

  • Strengths-based framing: celebrating what your community is already doing well

Protocol Development

Building the systems that protect your people and empower your leaders

Trauma-informed values must be embedded in your church's written policies and operational practices to be lasting. This service works collaboratively with your leadership team to develop or strengthen the protocols that ensure your church responds well — consistently and faithfully — when your community needs it most.

What's Included:

  • Development of a customized Pastoral Care & Trauma Response Protocol

  • Safe church policies: abuse prevention, reporting procedures, and mandatory reporting education

  • Crisis response and mental health referral pathways (including vetted local referral networks)

  • Protocols for responding to spiritual abuse disclosures within the congregation

  • Communication guidelines for supporting individuals and families in crisis

  • Staff and volunteer training requirements and onboarding frameworks

  • Implementation guidance and ongoing consultation support as protocols are adopted

How It Works

Engagements begin with a complimentary discovery call to understand your church's unique context, needs, and goals. From there, a customized consulting proposal is developed — transparent about scope, timeline, and investment.

  • We get to know your church's context, leadership structure, current challenges, and goals. No commitment required.

  • A detailed consulting proposal is provided outlining recommended services, timeline, deliverables, and investment — customized to your needs.

  • We work alongside your leadership team at a pace that honors your rhythms and capacity. All services are collaborative, not prescriptive.

  • You receive all deliverables along with guided implementation support to help the work take root and last beyond the engagement.

  • Why Philoxenia?

    Lindsay Infranco, MA, LAC brings a rare combination of clinical training, personal understanding of faith communities, and specialized expertise in religious trauma and spiritual abuse. This work is not academic — it is deeply personal and professionally grounded.

    Specialized clinical expertise in religious trauma, spiritual abuse, and faith transitions

    Trained in EMDR and other evidence-based trauma treatment approaches

    Deep respect for the theological commitments and pastoral calling of church leadership

    Trauma-informed, non-shaming approach that meets your community where it is

    Grounded in clinical best practices while remaining accessible and practical for ministry contexts

    Based in Phoenix, AZ — available for in-person and virtual engagements

Ready to Take the Next Step?

Schedule a complimentary 30-minute discovery call to explore how Philoxenia Consulting can support your community.